Terms & Conditions

1. THE FOLLOWING DEFINITIONS APPLY TO THIS AGREEMENT, HEREINAFTER REFERRED TO AS THE “USER AGREEMENT”.

  1. The terms, “we”, “us”, and “our” refer to Fast Funds, Inc. d/b/a Family Link Money Transfer and Fast Funds, Inc. together with its employees, directors, successors, affiliates, and assignees.
  2. A “Transaction” is a remittance payment instruction received by Fast Funds Inc through Family Link Money Transfer.
  3. The terms “you” and “your” refer to users of the Service who originate (“Sender”) or receive (“Recipient” or “Beneficiary”) remittances, or visitors to both the Family Link Money Transfer.
  4. The “Destination Country” is the country in which the Recipient receives money through the Service.
  5. The “Transaction Amount” is the amount of the Transaction that the Sender intends for Beneficiary to receive and excludes all transaction charges and fees applied and any foreign exchange conversion that may apply.
  6. The “Service Fee” is the amount owed to either Family Link Money Transfer or in consideration for funds transfer services provided.
  7. The “Foreign Exchange Conversion” is the process by which Family Link converts US Dollars in which a Transaction is originated into the local currency in which the Beneficiary will receive the Transaction Amount.

2. SERVICE AVAILABILITY AND RESTRICTIONS

  1. Family Link rights. Family Link, in its sole discretion, reserves the right to accept or reject any Transaction.
  2. Your Eligibility. To use the Service, you must be at least eighteen (18) years old and be capable of executing legally binding contracts under applicable law. Additional restrictions may apply.
  3. Service Availability Restrictions. Family Link is licensed to provide remittance services (Service) only in the States of New York and New Jersey. The Service is available only for the residents of the States of New York and New Jersey. A valid address is required in all instances.
  4. Funds Restrictions. You represent that all funds associated with the Service, including any Service Fees or Transaction Amounts are derived from, and will be used solely for, legitimate activities. You understand and agree that use of funds derived from illegitimate activities and/or intended to be used for illegitimate purposes, including financing of terrorist acts is strictly prohibited and will negate any obligations on the part of Family Link.
  5. Family Link reserves the right to reject any transaction, request additional information about source of funds, identification of Senders or Receivers of transactions, or any other additional material deemed pertinent to comply with Anti-money laundering requirements, or as may otherwise require complying with regulatory or other legal obligations.

3.FOREIGN EXCHANGE CONVERSION RATE

  1. We will convert your US Dollar payment to the local currency at our advertised foreign exchange rate prevailing on the day that we process your instruction, and this will be reflected both in the disclosure before you initiate the payment and also in the receipt. Family Link will keep any difference in the exchange rate disclosed to you and the exchange rate received by Family Link in addition to the Transfer Fee.

4.TRANSACTIONS – REFUNDS AND ERROR RESOLUTION

  1. Once you send money to the beneficiary, the transaction will be final, and you will not be able to revoke or reverse it. You can only cancel your transaction prior to its completion. Completion means that your recipient claimed the money you sent either through cash pick-up, home delivery, or bank account deposit.
  2. If a money transfer order is not completed due to a failure of Family Link Money Transfer, you are entitled to a full refund within three (3) business days from the time of the request.
  3. The Transaction Amount will not be refunded after completion. If, however, you are not satisfied with our service for any reason we will refund the fee amount. All refunds will be credited to the same payment instrument used to pay for the transaction. Refunds are only made in U.S. dollars and will not be adjusted to account for changes in the value of the U.S. dollar or foreign currency from the time your Transaction was submitted.

5.LIMITATION AND EXCLUSION OF LIABILITY

We shall not be liable to you:
If, for reasons beyond our control, we are unable to send your money; or For delays in the transfer of the money or its release for reasons beyond our control; Where we delay or block the payment in order to comply with our legal or regulatory obligations or to comply with directions of a regulatory authority; or under any circumstances for loss of business, loss of goodwill, loss of opportunity, loss of profit or any type of special, consequential, or indirect loss whatsoever.

6.COMPLIANCE AND DATA PROTECTION

  1. Fast Funds Inc (d/b/a Family Link Money Transfer) is a licensed Money Service Business in the States of New York and New Jersey and will monitor all suspicious or unusual transactions regardless of size. It also reserves the right to request more information from the customer at any time.
  2. Fast Funds Inc. is committed to helping prevent money laundering and terrorist financing and has strict policies and procedures in place to identify its customers and to combat money laundering and terrorist financing. The procedures include but are not limited to the below:
    1. Verifying that the Customer is who they claim to be by means of identification documentation or by electronic means.
    2. Monitoring and reviewing Customer accounts and Transactions.
    3. Reporting suspicious transactions, false identification documents or personal details.
    4. Retaining customer data for 5 years after the business relationship ends.
    5. Training staff on our Anti-Money Laundering and Counter Terrorist Financing policies and requirements.
    6. Fast Funds will comply with all Anti Money Laundering regulations and will disclose to the relevant authorities’ details of any suspicious/unusual transactions without prior notice to the customers.
  3. We will validate names, addresses and other personal information supplied by You during the order process against appropriate third-party databases. By accepting these Terms and Conditions You consent to such checks being made.
  4. Applicable laws prohibit Us from conducting business with certain individuals and countries. In order to comply, Fast Funds Inc is required to screen all Transactions against a list of names provided by various governments and/or government agencies. If a potential match is found, we will suspend the Transaction and request additional information on either the Customer or beneficiary, as necessary.
  5. We will report Transactions to any government authorities if we are required to do so by law.
  6. In using Our Service, we may need to send Your details to third parties. We are committed to protecting Your privacy. We may use Customer and recipient’s personal information and the details of Transactions and store them on Our database, in order to provide the Customer and the recipient with Our Services, for managing Our business and market research permitted by applicable law.
  7. We may also use personal information provided by You in order to conduct appropriate anti-fraud checks. Personal Information that You provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  8. The Customer may request access to his/her personal information, ask for the information to be corrected or updated or, for legitimate reasons, oppose its processing, by writing or emailing to Us.
  9. We maintain records of Your Transaction history to the extent required under applicable law. Records will be updated on a continuing basis for all Transactions.

7.PERSONAL INFORMATION AND SECURITY

For online security Fast Funds Inc utilizes secure server software and the company is full PCI-DSS compliant.

8.VARIATION OF THESE TERMS & CONDITIONS

  1. Before we start charging for other services, we will notify you of the proposed changes on this site. We may implement any changes without further notice to you.
  2. We may add to or change these terms and conditions at any time by giving notice of the changes on this site and publishing the amended terms and conditions. When you use the Service, you do so on the terms and conditions applying on the date that you use the Service to give us your payment instruction.
  3. You must follow any instructions we give you in relation to the Services. We will not be liable to you if you have not followed our instructions.

9.GOVERNING LAW AND JURISDICTION

This agreement and all activities performed in connection with the services is governed according to the laws of the State of New Jersey, The State of New Jersey courts shall have exclusive jurisdiction on all matters related to the service and this agreement.

  1. INDEMNITY
    You agree to indemnify and hold us and Our respective affiliates, subsidiaries, officers, agents, co-branders and other partners, directors, and employees, harmless from any claim or demand, including reasonable lawyers and legal fees, made by any third party due to or arising out of Your use of this service, Your connection to the Service, Your violation of the terms of this agreement, or Your violation of any rights of another.
  2. CUSTOMERS’ LIABILITY
    You shall keep Fast Funds Inc d/b/a/ Family Link Money Transfer indemnified in respect of all costs, claims, and losses that we may incur in the course of processing your order. You will be liable for and will indemnify Fast Funds Inc d/b/a/ Family Link Money Transfer against all or any costs, losses, or liabilities we may incur while processing or as a result of processing your order. This includes any costs, losses, or liabilities we may incur with third party currency dealers, banks, payment processors or other institutions.
  3. SEVERABILITY
    If any part of this agreement is found to be invalid, then the remainder of the agreement will remain in effect.
  4. TRANSFERRING THIS AGREEMENT
    We may transfer Our rights and duties under this agreement, or we may arrange for any other person to carry out Our rights and duties under this agreement. We may change the provider of the delivery service to any other person or organization that We deem fit without prior notice or compensation.

10.CUSTOMER SERVICE INFORMATION, ERROR AND COMPLAINTS RESOLUTION

If you wish to make a complaint about any aspect of our service, please contact us:

By Telephone : +1(718) 293-6280
or By Email: info@familylinktransfer.com
Website: www.familylinktransfer.com
Or send your complaint in writing to the following address:
Fast Funds Inc d/b/a Family Link Transfer
293 East 167th Street,
Bronx, New York 10456

Please note that you also have the option to directly contact the money transmitter licensing authority in your state. 

Fast Funds Inc d/b/a Family Link Transfer operates as a licensed money transfer company in the states of New Jersey and New York.

New York customers can directly contact:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-800-342-3736
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm

New Jersey customers can directly contact:
New Jersey Dept. of Banking & Insurance
PO Box 471
Trenton, NJ 08625-0471
Tel. : 800-446-7467 / 609-292-7272
Website: https://www.state.nj.us/dobi/consumer.htm#banking

Or
The Consume Financial Protection Bureau
Website: http:// consumerfinance.gov
Tel: 1-855-411-2372